AI Credit Terms

1. What AI Credits Are

AI credits ("credits") let you keep using Grassy's AI features, such as Grassy AI, after you reach the AI limit included with your monthly plan. Any signed-in Grassy user can buy credits, whether they are on a free or paid plan.

2. Buying Credits

• Credits are sold in the Grassy iOS app as in-app purchases through Apple's App Store.
• Apple processes your payment. Grassy does not receive or store your payment card details.
• The price of each credit pack is shown in the app before you buy, as provided by the App Store in your local currency.
• Your purchase is also subject to Apple's terms and policies for App Store purchases.
• On the Grassy website, credit packs are one-time purchases through Stripe Checkout. The pack size and price are shown before checkout. Buying a pack does not start or change a subscription.
• Personal credits use the same balance in the app and on the web when you sign in to the same Grassy account. Your included AI allowance is used first.

3. When Credits Are Used

• Credits are used only after you reach the AI limit included with your monthly plan. Until then, your AI use comes from your plan, not your credits.
• Credits are used only while Use credits is turned on. You can turn it on or off at any time in the app. If it is off, your AI features stop when you reach your plan limit, and your credits stay in your balance.
• If you have credits from more than one purchase or gift, the credits that expire soonest are used first. Credits that do not expire are used last, oldest first.

4. Optional Monthly Credit Limit

You can set an optional monthly credit limit in the app. Once you have used that many credits in a calendar month, no more credits are used until the next month, even if you have credits left. You can change or remove the limit at any time.

5. How Many Credits a Request Uses

Credits are consumed based on the AI work performed for each request. The number of credits a request uses varies, for example with the feature you use, the length and complexity of the request and response, and the files or images involved. We cannot tell you in advance exactly how many credits a request will use.

6. When Credits Expire

• Credits bought on or after December 11, 2026 (UTC) expire 12 months after the date of purchase. This applies to credits bought in the iOS app and on the website.
• Credits bought before December 11, 2026 (UTC) do not expire.
• Credits we give you for free on or after December 11, 2026 (UTC), such as promotional or bonus credits, expire on the date we state when we give them. If we do not state a date, they expire 12 months after we give them. Free credits we gave you before December 11, 2026 (UTC) do not expire unless we stated an expiration date when we gave them.
• Expired credits are removed from your balance and cannot be restored. We do not refund expired credits or extend an expiration date, except as described in Section 8 or where the law requires it.
• Credits stay in your balance until they are used, they expire, or they are removed as described in these terms.
• If the law where you live does not allow credits to expire, your credits do not expire.

7. No Cash Value, No Transfers

• Credits have no cash value and cannot be redeemed or exchanged for cash.
• Credits are tied to your Grassy account and cannot be transferred, sold, or gifted to another account.
• Personal credits are separate from Team AI credits. Personal credits cannot be used for Team AI, Team AI credits cannot be used for your personal AI use, and the two cannot be exchanged or combined.

8. Refunds

• AI credits are non-refundable and have no cash value, except where required by law or by the policies of the platform through which you bought them.
• Purchases made through the Apple App Store are subject to Apple's refund policies. Refund requests for these purchases must be made to Apple, for example at reportaproblem.apple.com. Apple decides whether to grant a refund.
• If a purchase is refunded or reversed, the unused credits from that purchase are removed from your balance.

9. Account Deletion

If you delete your Grassy account, any credits remaining in your balance are removed and cannot be restored.

10. Changes to Packs and Pricing

We may change the credit packs we offer, including the number of credits in a pack and its price, for future purchases. These changes do not affect credits you have already bought.

11. Abuse and Fraud

We may remove credits, or restrict your ability to buy or use them, if we reasonably believe they were obtained or used through fraud, abuse, or a violation of our Terms of Service, including misuse of purchases, refunds, or accounts.

12. Changes to These Terms

We may update these AI Credit Terms from time to time. We will post the updated terms on this page and update the "Last updated" date. If changes are material, we may provide additional notice in the app.

13. Contact

If you have questions about these AI Credit Terms, contact us at:

Email: [email protected]